Deliveries

Last updated: 15.11.2026

short


Free shipping	For orders over ₪299, after discounts
Home delivery	₪30
Leaving the studio	Up to 2 business days from payment confirmation
At the courier company (Tapuz)	1 to 3 business days from the date the package was delivered to her
total	Up to 5 business days from payment confirmation to your door
Shipping abroad	By Israel Post, ₪70. Arrival time according to Israel Post and the destination country.

When does your order arrive?

The package path consists of two parts, and we write both here:

At our studio: up to 2 business days. Each item is inspected and packaged by hand. From the day the payment is confirmed, the package is handed over to the courier company. Up to 2 business days. This is our commitment.
For the Tapuz courier company: 1 to 3 business days. From the day Tapuz picks up the package from the studio, it arrives to you within 1 to 3 business days, to every locality in Israel.

That is, the invitation is yours. Up to 5 business days From payment confirmation.

What is considered a business day: Sunday through Thursday. Fridays, Saturdays, holiday eves, holidays, and Hol Hamoed are not business days.

When can it take longer, and we say this in advance:
- In November and on Black Friday sales The load on the courier companies is great, and the delivery time for an orange is 1 to 8 business days In place 1 to 3. Along with time in the studio: up to 11 business days.
- During an operation Orders leave the studio Up to 3 business days Instead of 2, meaning the order will be with you for up to 6 business days.
- In an emergency or during traffic restrictions There may be delays that are beyond our control and the control of the courier company. We will keep you informed.

When the package leaves the studio, you will be sent an SMS with a tracking number.

How delivery works

On the morning of the delivery day You will receive an SMS from the courier company.
30 to 60 minutes before arrival The messenger calls to coordinate.
In delivery You will be asked to sign a digital signature with the courier.
tracking: In the link in the SMS you can see the shipping status and delivery time.
You weren't available? The courier company will coordinate a new delivery with you, with no limit on the number of attempts and no additional charge. Any re-coordination will delay the delivery.
Do I need to change the address after the package has been shipped? Yes, free of charge. The change is made in coordination with the courier company and delays delivery by up to 2 business days.
Tapuz service center Open Sunday through Thursday 8:00 AM–8:00 PM, and Fridays 8:00 AM–1:00 PM. You can always contact us, and we will find out for you.

cost

Order over ₪299: Free shipping. The amount is measured after discounts and coupons, and does not include shipping fees.
Order up to ₪299: ₪30.
On sale The free shipping threshold may vary, higher or lower. The threshold that applies to your order is displayed in the cart and on the sale page.
Self-pickup from the studio Not generally available. Occasionally, at our discretion, a self-pickup option may be made available for a limited period. In such a case, we will announce it by mail and on the website, along with the terms and conditions.
Shipping costs are displayed in the cart, Before payment.
Partial return: If after returning items the order amount drops below the free shipping threshold, a ₪30 shipping fee will be deducted from the refund. Details atReturns, exchanges and transaction cancellations, Section 1.10.

Where do we send?

In Israel: Home delivery to all Tapuz distribution areas. No delivery to collection points. For settlements that Tapuz does not reach, we will coordinate with you another way.

occur: We also ship abroad.
- Shipping abroad is being carried out By Israel Post, at the cost of ₪70.
- Arrival time depends on Israel Post and the destination country. Estimated delivery times for each country can be seen On the Israel Post website.
- There is not always full tracking to the destination. It depends on the postal service of the destination country.
- Taxes and customs In the destination country, if any, they apply to you and are collected by the country's authorities or the shipping company.
- Cancellation and return from abroad: The cost of shipping back to us is yours, as in Israel.

If the package is delayed

If the package has not arrived within the time stated here, contact us and we will check with the courier company.
If we have not delivered the order on the date we committed to, you may cancel the transaction and receive everything you paid, including shipping fees.

Incorrect address, or undelivered package

If you were not home, the delivery company will coordinate a new delivery with you (see "How Delivery Works").
If the package is returned to our studio because the address or phone number provided was incorrect, or because we were unable to contact you, we will arrange a return shipment with you. The return shipping fee, ₪30, will apply to you.

A package arrived damaged.

If the packaging arrived damaged, or the product was damaged in transit, take a photo and contact us within 14 days. We will replace or refund the money, at our expense. See Returns, exchanges and transaction cancellations.

Questions

WhatsApp 050-8806828 · chapachula11@gmail.com