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Privacy Policy
Last updated: 15.11.2026
The policy explains what information we collect about you, why, with whom it is shared, how we safeguard it, and what your rights are. It was written in accordance with the Privacy Protection Law, 5741-1981, including Amendment 13, and the Privacy Protection (Information Security) Regulations, 5777-2017.
1. Who is responsible for the information?
Chapchola - Reut Shiovitz, PO Box 0-2648990-6, 10 Hanasi St., Givat Shmuel.
For any privacy inquiries: chapachula11@gmail.com · WhatsApp 050-8806828.
2. What information do we collect?
Information you provide yourself:
- On order: Name, phone number, email, shipping and invoice address, order notes.
- On the payment page, before sending the order: Your email, phone number, and items in your cart are saved once you enter them, so we can remind you about an incomplete order (see section 3).
- By joining the club or mailing list: Name, phone number and email.
- When contacting us: What you wrote in the form, email or WhatsApp.
- Custom-made order: Details about the event and the dress, and photos if you sent them.
Information collected automatically when you browse: IP address, browser type and device, the pages you visited, where you came to the site from (e.g. from Google or an ad), and what you added to your cart. Some of the information is collected in cookies. See Cookie Policy.
Information we do not collect: Credit card numbers. Payment is made to the clearing company, and the card number does not reach us.
3. Why we use the information
| purpose | What information? |
|---|---|
| Ordering, shipping, invoicing and customer service | Order and contact details |
| Service notifications about the order: confirmation, delivery, updates | Email and phone |
| Reminder about an incomplete basket, and updates about similar products | Mile. As it appears on the payment page, and you can refuse there or in any reminder. |
| Marketing mailing: new collections, promotions, benefits | Email and phone. Only with express consent |
| Website improvement and marketing measurement | Browsing information, Subject to cookie consent |
| Website security and fraud prevention | IP address and technical information |
| Fulfilling legal obligations, such as keeping invoices | Transaction details |
4. Is it mandatory to provide the information?
There is no legal obligation to provide us with information. But without a name, address, phone number, and email, it is impossible to place an order and send it. Joining the mailing list is optional, and there is no condition for purchasing.
5. Who do we share information with?
We don't sell information. We only share information with vendors who help us run our business, and only to the extent they need to:
| supplier | role | What information? |
|---|---|---|
| HYP (grid target) | Credit card processing, Google Pay and Apple Pay | Payment details and amount |
| PayPal | payment | Payment details |
| EZcount | Invoice generation | Name, address, transaction details |
| Shipos and the Tapuz courier company | Deliveries in Israel | Name, address, phone number |
| Israel Post | Overseas deliveries | Name, address, telephone number, package contents for customs purposes |
| TextMe | SMS messages, service and mailing | Telephone and message content |
| Google Workspace | correspondence | |
| Flashy | Email mailing | Name, email, phone, purchase history |
| WhatsApp (Meta) | Service announcements, and an update channel for those who have joined | Telephone and message content |
| Meta (Facebook and Instagram) | Advertising and sponsored advertising measurement, via pixel and Conversions API | Browsing and purchasing information. Email and phone are transferred. Encrypted (hash). Subject to consent to marketing cookies |
| Google (Analytics, Tag Manager, Merchant Center) | Measurement and advertising | Browsing and purchasing information. Subject to consent |
| Yandex Metrica | Surf measurement | Browsing information. Subject to consent |
| Vee | Website accessibility menu | The accessibility settings you have chosen, and technical information |
| Devim | Website hosting | All information on the site |
| Cloudflare | Security and speed | IP address and technical information |
Business service providers: The accountant sees the invoices, for accounting and tax reporting purposes. The campaign manager and the network management team work in the Meta and Google advertising accounts, and see there mainly aggregate advertising and sales data, not details of a specific client. Everyone receives only the information required for their work.
In addition, We will provide information if we are required by law, or by order of a competent authority or a court.
Transferring information abroad: Some providers, such as Meta, Google, Cloudflare, and Yandex, store information on servers outside of Israel. The transfer is done in accordance with privacy regulations (transfer of information to databases outside the country's borders).
6. Mailing and removal
6.1. Marketing communications via email, SMS and WhatsApp will be sent to you. Only if you have indicated that you agree., according to Section 30A of the Communications Law.
One exception: If you have provided us with an email on the checkout page, we may send you a reminder of an uncompleted order and updates about similar products, in accordance with Section 30A(c). This will be stated on the checkout page, and you can opt out there, or in any message with the unsubscribe link.
6.2. Every message has a way to remove yourself.: Removal link in email, or reply "Remove" in SMS and WhatsApp. You can also contact us. Removal takes effect within 2 business days.
6.3. Even after you have removed yourself, we will send you service notifications about orders you have placed.
7. Information security
We take reasonable measures to protect information:
- The entire site is encrypted with a secure connection (HTTPS).
- Firewall (Cloudflare) and security tools (Wordfence), including blocking attempts to hack the administration interface.
- Daily backup of the website.
- Access to the management interface only for the business owner and those who need it, with strong passwords.
- No credit card numbers are stored.
No system is completely immune. If a serious security incident occurs involving your information, we will act in accordance with the law, including reporting to the Privacy Protection Authority and updating you when required by law.
8. How long do we keep information?
- Order and invoice details: 7 years, as required by tax law.
- Mailing list: As long as you haven't removed yourself.
- Inquiries and correspondence: Up to two years from the last application.
- Incomplete basket: Up to two years. If you have requested to remove yourself, we will not send any more reminders.
- Surfing information: According to the storage periods of the tools. See Cookie Policy.
9. Your rights
- To review In the information we have about you.
- Ask for a fix Incorrect, incomplete or outdated information, or delete him.
- Remove yourself Mailing at any time.
- Refuse cookies Measurement and marketing, or change your choice at any time, using the "Cookie Settings" button at the bottom of the site.
To exercise your rights, write to us at chapachula11@gmail.com. We will respond within 30 days. We may ask to verify your identity before providing information.
If you don't answer, You can contact the Privacy Protection Authority.
10. Minors
The site is intended for adults. We do not knowingly collect information from anyone under the age of 18 without parental consent.
11. Policy changes
If we change the policy, the date at the top of the page will be updated. If the change is material, we will announce it on the site.
