Website Terms and Conditions

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In these regulations, the terms defined therein shall have the following meanings:
1. The business – "Chepchula", C.O. 0-2648990-6
2. The website – the Chapchola On-Line website
3. The items – the items that appear on the site and are offered for sale
4. Time of delivery of the goods: Day of delivery of the goods – the day on which the goods were delivered to the destination requested by the customer.
Registered mail for delivery of goods: up to 14 business days, depending on Israel Post / Courier mail: up to 2-3 business days from the time the order is placed
5. Mailing address – the address entered when ordering as the address for shipping orders.
6. Order Day – the day the transaction was approved by the credit card company.
7. Business days are weekdays, Sunday through Thursday, and do not include Friday, Saturday, holiday eves, and Hol Hamoed.

general

1. The website serves as a virtual store for selling headwear and accessories and is owned and managed by the business.
2. For any questions and/or clarifications and/or inquiries, you can contact the business's customer service directly by email at chapachula11@gmail.com or by phone at 0545-986828.
3. Wherever in these regulations the feminine gender is used, it also refers to the masculine gender.
4. These regulations are the legal basis for orders and browsing the site and are the only ones that regulate the relationship between the business and the user browsing the site and/or ordering through the site.
5. Anyone who places an order and/or purchase through the website declares that upon performing the action, she has read these regulations, and that she agrees to all the provisions and conditions of these regulations.
6. The business reserves the right to change the regulations from time to time at its sole discretion, without the need to provide prior notice and/or notification.
7. Product prices include VAT according to law.
8. Only the business's computer records regarding the actions carried out through the site will constitute prima facie evidence of the correctness of the actions.
9. The product images displayed on the site are for illustrative purposes only and do not bind the site management in any way. It is also agreed and clarified that the business will try its best to present its customers with images that are as accurate as possible.
10. The business does not undertake to hold inventory of all the models and/or items whose images appear on the site.
11. The business does its utmost to ensure that the information displayed on the site is the most complete and accurate information, but it is clarified that inaccuracies or errors may appear in good faith, and the business will not bear any responsibility arising from or related to them.
12. All prices on the site appear on the products and are in new shekels. Prices include VAT, if applicable by law, and do not include shipping costs.
13. The site management may update the prices of products on the site and the shipping rates from time to time and without the need for prior notice. The price valid in relation to the order you placed is the price that was published at the time you completed the ordering process (which includes providing credit card details). If the prices were updated before the ordering process was completed, the customer will be charged according to the updated prices.
14. The site management may offer promotions, benefits and discounts on the site. The site management may at any time discontinue these promotions, benefits and discounts, replace them or change them, without the need to give any prior notice.
15. The terms of use of the site apply to the use of the site and the services included therein via any computer or other communication device (such as a cell phone, various handheld computers, etc.). They also apply to the use of the site whether via the Internet or via any other network or means of communication.
16. When updating the shopping cart, the business reserves the right to send a reminder to the customer about the abandoned cart, by sending an email to the address entered.

Placing orders through the website

1. Purchase of products will be made by the customer by filling out an order form that appears on the site.
2. The site management will not make any use of the customer's information, except in accordance with the site's privacy policy, which forms an integral part of these terms of use and purchase.
3. In order to ensure that the order is processed efficiently and without errors, it is necessary to provide all the details required on the site accurately. If incorrect details are provided when placing the order, the business will not be able to guarantee that the products will reach their destination. In the event that the products are returned to the business due to incorrect details, the customer will be charged for shipping and handling fees. It is necessary to provide accurate and up-to-date details.
4. Upon placing the order by the customer, the business will check the credit card details, and upon confirmation of the order by the credit card companies, a notification will be sent to the customer that the transaction has indeed been approved.
5. The order details as entered by the customer on the order form and the recording of the transaction on the business's computers will constitute conclusive and final evidence of the correctness of the course of action.
6. In the event that the transaction is not approved by the credit card company, the person performing the transaction will receive appropriate notification of this and will be required to provide another means of payment.
7. Approval of the purchase is conditional on the product actually being in stock in the business's warehouses on the requested delivery date and/or on the date of the order. However, if it is not specified that the product is not in stock and the product has not been downloaded from the site by the date the order is placed, the business will not be obligated to sell the product, and the buyer will not have any claim and/or lawsuit in this regard for any type of damage, whether direct damage or indirect damage caused to the buyer and/or a third party. The aforementioned is subject to the site management refunding the customer any amount paid if she did pay the business and/or the business will cancel the charge if it was made. It should be emphasized and clarified that there may be situations in which, although a certain item is displayed on the site as being in stock, it is actually not in stock and cannot be supplied - in these situations, the transaction will be canceled and the customer will have no claim in this regard, subject to the refund of the amount paid to the business by the customer.
8. Each customer will be entitled to order a product and choose a desired destination for delivery by updating the desired destination on the order form - but the last delivery destination updated by the customer will be saved in the business database as the customer's desired destination.
9. It should be emphasized that the business will be entitled to not confirm a customer's order for any reason and at its sole discretion, such as in cases where: After the details have been provided, the binding documents have been approved and the customer's consent to the terms of use and privacy policy has been given, the site management is entitled, but not obliged, to present or send the customer updates via her account on the site or via e-mail. This includes content updates, information about its services and products, as well as services and products of others, promotions, innovations on the site, within the meaning of Section 30A. of the Communications (Telecommunications and Broadcasting) Law, 5742 - 1982.
If incorrect information was intentionally provided when registering on the site
If an act or omission has been committed that harms or may harm the site or the site management, or any third parties, including the site management's customers, employees and suppliers
If the website services were used to commit an act deemed illegal under the laws of the State of Israel or to enable, facilitate, assist or encourage the commission of such an act
If the terms of this Agreement, the terms of any of the binding documents or the terms of any other online service offered by the Site have been violated
If there is a financial debt to a business or companies associated with us and the debt has not been repaid, even though the payment deadline has passed
If the customer's credit card has been blocked or restricted in any way
10. After the payment details have been entered on the payment page, a confirmation will be sent via email confirming receipt of the order details. Please note: This confirmation does not obligate the site management to provide the products, and it only indicates that the order details have been received by the site management.
11. If it turns out that the customer's credit card is invalid, or that the credit card company does not honor the transaction, or that PayPal (or any other available electronic wallet service) does not honor the charge, or that the requested product is not in the business's inventory, the site management will contact the customer to complete the transaction or cancel it.
12. If you choose to pay using a PayPal account, you will be asked to enter your existing PayPal account information or you can choose to quickly open a PayPal account. Please note that if you decide to pay using a PayPal account, the business will only be able to collect payment for the products after receiving approval from PayPal. Use and receipt of approval are subject to PayPal's terms of use and privacy policy, not the website's.
13. According to the site's rules, receiving a gift as part of the promotion is limited to one item per customer.
14. Benefits and coupons during the promotional period are limited in time for redemption. It is possible that even if you win a coupon, it will not be possible to redeem it due to a quota of redeemed coupons.

Transaction cancellation and product return policy

1. The provisions of this section are subject to the Consumer Protection Law 5741 1981 (hereinafter: the Law).
2. It is up to the person ordering (and not the recipient) to cancel the order made in any of the cases and under the following conditions: Any credit will be transferred to the credit card with which the order was made only, and in accordance with the credit company's schedules.
2.A. Cancellation before the product is sent to the customer will be without additional charge, and the customer will be refunded the money she paid for the transaction, including shipping fees. A financial credit will be given in accordance with the law.
2.B. In the event of a transaction cancellation after the product has been sent to the customer and after the goods have been received at the business's warehouses, a full refund will be given, minus 5% according to law. Also, there is no refund for shipping fees. The refund will be given on condition that the product is returned without use and/or defect and/or damage - and with the label on it as received. If the product is returned other than as stated in this section, the customer will not be credited (neither a refund nor a credit voucher). It is also clarified that the business will have the sole discretion regarding the condition of the returned product. It is clarified that the item - unused, in its original packaging, with the labels attached to the item - can be returned within 14 days of receipt.
3. No monetary credit will be given for products for which no monetary consideration was paid, such as promotions or gifts.
4. How to return the products – The customer will send the product back to the address of President 10 Givat Shmuel. The customer will bear the shipping costs.
5. Direct cards cannot be redeemed for credit, therefore Direct card holders are entitled to receive a credit voucher for purchasing products at the business.
6. For products sold at a discount as part of a sale and the customer expressed an interest in returning them – the customer will receive a refund minus 5% from the value of the item or a refund in the amount of 100 NIS – whichever is cheaper.
7. For products purchased for less than 50 NIS, there will be no possibility of receiving a cash credit.

Supply and delivery

1. The products are delivered to buyers via Israel Post, within the delivery time promised in the sale.
2. The shipping fee amount will appear at the end of the ordering process under the products the customer has chosen to purchase and will be charged when placing the order. In the case of an installment transaction, the shipping fee may be charged as part of the first payment.
3. Shipping by registered mail – the shipping time depends on Israel Post, but their commitment is a maximum of 14 business days.
Delivery by courier – the delivery time depends on Israel Post. However, their commitment is between one and three business days (depending on the distance).
4. The business cannot take responsibility for delays by the various shipping companies, but we will be at your disposal to resolve any problem.
5. The ability to order products on the site is limited to areas according to the Israel Post distribution area map. The business may - but is not obligated - to provide the service outside of the distribution areas, by prior telephone coordination. Therefore, even if such an order has been received and recorded on the site's computers, the business will not be obligated to provide it.
6. The delivery times listed above do not apply to products that are out of stock.
7. The ordered products will be delivered after the purchase process is completed, provided that the order was received within the transaction time frame as defined on the requested product page, provided that the customer owns a valid credit card that can be charged and cleared in Israel, and provided that the credit card company that issued it has approved the transaction that was made.
8. The business does not undertake to replace items sold at the end of a collection or in a clearance sale.

Business responsibility

1. The business and/or the site management and/or anyone on their behalf will not be responsible for and will not bear any direct, indirect, consequential or special damage caused to the user and/or surfer and/or the customer and/or a third party, as a result of use or purchase through the site, not in accordance with these regulations - whatever the cause of the claim - including loss of income and/or prevention of profit caused for any reason, in which case the business reserves the right to cancel the specific order.
2. If a clerical error occurs in the item description, this will not bind the business and/or the website management.
3. The product images on the site are intended for illustration purposes only and there may be differences between the images displayed on the site, some or all of them, and the products actually sold.
4. In any case, the business will not bear any liability that exceeds the value of the purchased product, nor for any indirect damage and/or consequential damage.
5. The business is not responsible for the use made by the customer and/or the person ordering that is not in accordance with the manufacturer's and/or business's instructions, including washing and/or any other use of the products.
6. The site management will not be responsible for delays in the delivery of products as a result of events beyond its control, such as malfunctions, delays, strikes, natural disasters, malfunctions in the computer system or telephone systems that will affect the completion of the purchase process, or malfunctions in the e-mail service.
7. The site management will do its best to provide quality products on the requested date. If the customer believes that the products she purchased through the site or the services are defective in any way, she is invited to contact Reut Designer at 0545-986828 and the site management will handle the request as soon as possible.
All products are handmade and depend on the manual cutting of various fabrics, and therefore there may be a slight difference between the actual product supplied and the product image on the website.
8. Without derogating from the above, the business takes responsibility in the event that a defective product reaches the customer. The customer will send the defective product back to the business or alternatively come to the business location by prior arrangement and after the repair it will be returned to her (without additional shipping cost).

Copyright

1. All intellectual property rights, including copyrights, designs, methods and trade secrets, are the sole property of the business. These rights apply, among other things, to the data on the site, including the list of products, description and design of the items and any other details related to its operation.
2. You may not copy, reproduce, distribute, sell, market, or translate any information from the site, including trademarks, images and texts, model designs, images of items, and the like, without obtaining the business's prior written permission.
3. No commercial use may be made of the data published in the database, the list of products appearing therein, or other details published therein, without obtaining the prior written consent of the site management.
4. No data published may be used for display on the site or any other service without obtaining the prior written consent of the site management and subject to the terms of that consent (if given).
5. The name 'Chapchula' as well as the domain name of the website, trademarks (whether registered or not) are all the property of the business only. They may not be used without its prior written consent.
6. To the extent that there are trademarks (including images, drawings, etc.) submitted for publication by the companies offering products and services for sale on the site, then the trademarks are the property of those companies and may not be used without their consent.
7. All verbal content, icons (ICONS), all information and/or display that appear on the site, including graphics, design, verbal presentation, trademarks, logos, including their editing and display on the site, are the exclusive property of the business and the business owners.
8. The website services must be used for lawful purposes only.
9. You may not copy and use, or allow others to use, in any other way the contents of the site, including on other websites, in electronic publications, in print publications, etc., for any other purpose.
10. You may not operate or allow the operation of any computer application or any other means, including software such as Crawlers, Robots, etc., for the purpose of searching, scanning, copying or automatically retrieving content from the Site. In this regard, you may not create or use such means to create a collection, compilation or repository containing content from the Site.
11. Content from the website must not be displayed within a frame, whether visible or hidden.
12. Content from the site may not be displayed in any way – including through any software, device, accessory or communication protocol – that changes its design on the site or removes any content from it, in particular advertisements and commercial content.

Maintaining confidentiality

1. The business does not store credit card numbers on its computers.
2. In cases beyond control and/or arising from force majeure, the business will not be liable for any damage of any kind, indirect or direct, caused to the customer or anyone on his behalf, if information is lost or reaches a hostile party and/or is used without authorization.
3. The business undertakes not to use the customer details registered on the site except for the purposes of operating the site only, and in order to enable the order to be placed and the transfer of information to the customer. The site also undertakes not to transfer the details to a third party.
4. The site management makes an effort to provide the customer with proper and high-quality service. However, the site management does not guarantee that the service on the site will not be interrupted, will be provided regularly or without interruptions, will be carried out safely and without errors, and will be immune from unauthorized access to the site management's computers, damage, malfunctions, failures or failures - including failures in hardware, software or communication lines to the site - at the site management or any of its suppliers.
5. The site management will not bear any responsibility with respect to messages received or sent via the site (including messages sent to customers by other users via the site services), the content of such messages or any computer file attached to them, the operation of any such file, its effect on the user's computer, and any damage, loss, inconvenience, distress, etc., results, direct or indirect, caused to the user or any third party due to messages received via the site services or sent via it.

Product return policy

Not happy with what you bought? Don't worry! We're here to make you as happy as possible!
Exchanges/Vouchers:
You can exchange it without any problem! You must send the item by registered mail within 14 days of receiving the package at your home, along with an invoice.
Please include your contact information and the item you would like to receive instead. If you would like to receive a credit voucher, please indicate this on the form and the credit will be sent to you.
When exchanging an item, you must pay the additional shipping cost. As soon as the package reaches us, we will notify you and make a payment over the phone for the shipment that will be sent to you again.
Items on a pre-defined special offer are not exchangeable.

Return and refund

If you would like to return the item you purchased, you can do so within 5 days of receiving the item.
You can get a refund for the product, but not for the shipping costs.
The refund will be given if the product has not been used and is still with the label on it. – Items will only be accepted with an invoice and in their original packaging.
Items on a pre-defined special sale are not returnable.
Items on sale can be returned up to 5 days after receiving the item.
The refund will only be made when the product reaches us and only for it.
The credit will be made to the credit card or payment method with which the payment was made.
By credit card, the refund will be made by deducting 5% from the refund amount, by law.
For any questions/problems/comments, we are here.
0545-986828 Reut

Delivery time and additional conditions when purchasing

Dear customer, thank you for choosing to buy "Chapchula""
Here are some details regarding the order:
Deliveries:
The package will be sent to the address you specified in the order within 5 business days from the time the order is completed and payment is made. During promotional periods, there may be a delay in the date the package is shipped.
Shipping is done by Israel Post and takes between two and two days (depending on the distance and method of shipping).
Shipping cost:
You can choose between 2 shipping methods:
1. Mail to the delivery point closest to you – cost 25 NIS – you will receive a tracking number that will allow you to know at any moment where your package is.
2. Express mail (couriers) – cost 40 NIS – the shipment will arrive quickly and personally to your doorstep.